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Buying advice6 min read

What does a hotel F&B consultant actually do?

The category covers everything from kitchen design to a spreadsheet. Worth knowing which one you are buying.

"F&B consultant" describes at least five different jobs. Before you shortlist anyone, it is worth knowing which of them you actually need, because the skills barely overlap.

The five kinds

TypeWhat they doWhen you need them
Concept / pre-openingDesign the outlet, brand, kitchen and menu from scratchNew build or a full relaunch
Operations / task forceStep in and run the departmentA gap in leadership or a turnaround
Cost and procurementAttack food cost, supplier terms, wasteMargin is the problem, not revenue
Menu engineering / revenueChange what guests order and what they spendRevenue per guest is flat
TrainingUpskill the service teamThe offer is right, execution is not

Most properties looking for help assume they need the first or second and actually need the fourth or fifth. Pre-opening consultants are expensive precisely because that work is large — it is the wrong purchase for an operating property with a menu that underperforms.

How engagements are usually structured

  • Hourly, roughly $40–120 for generalists and $75–300 for specialists.
  • Project fee, from about $2,500 for menu work to five or six figures for full concept work.
  • Monthly retainer, commonly $5,000–15,000, aimed at groups.
  • Productised subscription, from a few hundred a month, aimed at independent properties.

What a good engagement produces

Whatever the type, the useful ones share a shape: a baseline measured before anything changes, a small number of prioritised changes rather than a long list, artefacts you can actually use — a printed menu, a script card, a schedule — and a follow-up that checks whether the numbers moved.

Warning signs

  • No interest in your POS data. Everything downstream is guesswork without it.
  • A guaranteed revenue percentage. Nobody can guarantee an outcome that depends on your implementation.
  • Recommendations that require capital before anything operational has been tried.
  • One report, no measurement, no return visit.

This is what we do

We do this work for boutique hotels and resorts as a monthly partnership — menu engineering, guest experience audits and F&B upsell training, measured on revenue per guest.

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