Guest Experience Audits
Your Guests Walk Past
€251 Every Stay
From check-in to check-out, there are dozens of moments where guests would happily spend more. They just need the right nudge. We find every one of them.
The Guest Journey
Every Moment Is Money
Watch how revenue stacks up when every touchpoint is optimized.
The Audit
We See What Your Guests See
An undercover stay analyzing every revenue touchpoint through fresh eyes.
Physical Touchpoints
Every sign, menu placement, seating arrangement, and visual cue that influences spending decisions.
Staff Interactions
How your team presents offers, makes recommendations, and guides guests toward premium experiences.
Digital Journey
In-room tablets, TV systems, apps, and digital menus that can drive or kill revenue.
Timing & Triggers
The moments when guests are most receptive to offers and how to capture them.
The Process
From Stay to Strategy
Undercover Stay
We book as real guests and experience your property anonymously
Journey Mapping
Every touchpoint documented with revenue impact assessment
Gap Analysis
Identify the €€€ you're leaving on the table at each stage
Action Plan
Prioritized fixes with projected ROI for each change
Implementation
Staff training, signage updates, process changes
The Impact
What's Your Property Missing?
Let's find out. Book a call and we'll discuss how a CX audit could unlock hidden revenue at your property.
CX audits included in Growth & Premium packages